In the realm of Lean Six Sigma, identifying customer needs is paramount. To achieve this, a powerful tool emerges: the Critical to Quality (CTQ) Tree. This graphical representation segments complex processes into smaller, controllable elements. The CTQ Tree highlights those characteristics that are absolutely critical to customer satisfaction, serv

In today's dynamic market landscape, understanding your customers' needs and desires is paramount for success. Gathering customer feedback provides invaluable insights into their perceptions, preferences, and pain points. This step-by-step guide will equip you to effectively tap into the voice of your customers and leverage it to drive business gro